@article{沈波;刘云_35,
author = {[沈波;刘云]},
title = {呼叫中心在铁路系统中的应用},
publisher = {星空电竞app2026最新版学报},
year = {2001},
journal = {星空电竞app2026最新版学报},
volume = {25},
number = {4},
eid = {35},
pages = {35-38},
keywords = {呼叫中心;计算机语音集成技术;交互式语音应答;自动呼叫分配},
url = https://jdxb.bjtu.edu.cn/CN/abstract/article_1403.shtml
}